Because of Covid-19, shipping costs have increased, and some areas may experience delays.

Shipping Methods and Delivery Times

Orders are usually processed within one business day from confirmation through our fulfillment center in Seoul, South Korea.

HUGH Inc. ships via FedEx International Priority. Delivery typically takes 2 - 4 business days. 

Please keep in mind that custom processing may take additional time.

Customs Duties, Tariffs, VAT, and Import Taxes

You are responsible for ensuring the product(s) you order can be lawfully imported to the destination. 

Orders are shipped from Seoul, South Korea, and may be subject to import taxes, customs duties, or fees levied by the destination country. All such taxes, fees, or charges levied are the responsibility of the recipient and not HUGH Inc.

Hugh Inc. has no control over these charges, nor can Hugh Inc. predict what they may be.

If the recipient decides not to accept the package, it may be rejected and remitted to customs to be destroyed or sent back to the seller (depending on the country).

Please note, if the package is destroyed by customs or HUGH Inc. incurs additional costs for rejected items, the amount of your refund may be affected.

*Return shipping costs will be deducted from your refund.

*All packages marked COD will be rejected and no refund will be given.

Address

While Hugh Inc. will do everything possible within reason to ensure your package arrives safely, we are not responsible for stolen items.

Hugh Inc is also not responsible for lost or undeliverable packages caused by incorrectly submitted information.

Please be sure to fill out your address and contact information correctly whenever submitting an order.

Standard Return Policy

There are a few important things to keep in mind when returning a product purchased from HUGH Inc.

- You have 14 calendar days to return an item from the date it was received.

- You are responsible for all return shipping costs.

- Please ensure that the items you are returning are repacked with all original parts, accessories, and documents.

- Products returned damaged, dirty, or with missing items may be subject to a restocking fee or unapproved for a refund.

Refurbished Items Return Policy

Hughinc.com Refurbished products are covered by our Standard Return Policy.

Clearance Items Return Policy

All sales are final for Hughinc.com Clearance Items. Returns not accepted.

Shipping your return

- You are responsible for paying all returning shipping fees.

- All packages marked COD will be rejected and no refund will be given.

- Please include your Name, Address, Email Address, Phone Number, and the Order Reference Number with your returned product.

- Please contact us at info@hughinc.com to submit a Return Request before attempting a return.

- Make sure to properly pack all products well, to avoid damage during shipment.

Return Address:

HUGH Inc.

2nd Floor,

39, Dongmak-ro 28-gil, Mapo-gu, 

Seoul, South Korea

04090

Refunds

Once we receive and inspect all items, we will notify you by email about the status of your refund. If approved, we will process your refund through your original payment method.

Please contact us at info@hughinc.com for more information.

How can I get a good crema?

The filter you select and the grind you use will have an impact on the crema. Please read our articles “What is the difference between the pressurized and non-pressurized filter?” and “Which grind is the more suitable?” for more information.

If you use the plastic tamper included with the Leverpresso, more pressure (up to 15kg) will need to be applied when packing coffee grounds; than when using a professional-grade tamper. You can also purchase our two-in-one stainless steel Leveler & Tamper for more convenient espresso making.

What's the best coffee grind size for espresso?

When using the Leverpresso, a "Fine Grind" setting (0.4mm - 1.0mm diameter) is recommended for the best results. If you use pre-ground coffee, ask for "Espresso Grind".

Note; it is better to use the pressurized filter when using coarsely ground beans.

How durable is BPA-Free Tritan plastic?

The Leverpresso Water Cylinder is from 100% BPA-Free Tritan plastic, manufactured with no bisphenol compounds, such as bisphenol A (BPA) or bisphenol S (BPS). Tritan is also impact-resistant and highly durable. 

Should a Leverpresso part wear out, the Leverpresso is easily disassemblable, and parts replaceable. Please see our Replacement Parts page for more details.

How do I order accessories and replacement parts?

Please see our Accessories and Replacement Parts pages for details.

Does Leverpresso have a warranty?

Leverpresso comes with a limited 6-month warranty starting from the day of purchase and covers your Leverpresso against manufacturing defects.

The warranty does not cover normal wear and tear, accidents, or damage caused by misuse or use not in compliance with the Product Instructions.

For more information, please send a message to info@hughinc.com.

What is the difference between pressurized and non-pressurized Filters?

Non-pressurized filters give you more control over the brewing process than pressurized filters. When using a non-pressurized filter, you can easily adjust the water pressure output according to your taste preferences.  

Pressurized filters allow you to use less force when making espresso, however, they do not give you the range of control over the extraction process as output pressure is fixed. Resulting in a less diverse range of flavors you can get from your coffee beans.

Additionally, applying too much force while using a pressurized filter may result in a thin-bodied espresso with a crema made up of a few large bubbles.

When it comes to producing crema, fresh ground beans roasted no more than 4 weeks in advance must be used for optimal results regardless of filter type.

Warning, never use whole-unground beans with your Leverpresso.

Could I use capsules or pods?

Please do not use capsules or pods with the Leverpresso.

How to replace the O-ring?

First, begin by raising the levers to their full upright position.

From there, using a flat head screwdriver, unscrew the bolts located on both sides of the levers.

Next, detach the levers from the top of the machine, allowing you to slide both clamps outwards, releasing the Water Cylinder.

Firmly grab the piston from the top of the Water Cylinder and gently pull up, removing the piston from the cylinder.

You may then release the O-ring from the piston by using your fingers, a screwdriver, or other smooth, flat-headed device.