Shipping Methods and delivery time

Orders are typically processed within 24 hours from our display center in Seoul, South Korea. All the orders placed on Friday would be sent on the next Monday.

Hugh Inc. ships via EMS globally. The shipping time could be sometimes different from the standards below:
- East Asia and Oceania: Around 1 week
- Europe, America and West Asia: From 10 days to 2 weeks
- Africa: Around 2-3 weeks

In the case the recipient desire to use another shipping method, the recipient would be responsible of the additional fees.

Import Taxes

If the products are being ordered from outside of South Korea, import taxes and duties may be incurred once the products reach the destination. We, Hugh Inc., are not in the measure of providing the tax amount or the recipient country’s custom policy. As the purchaser of the good will also be the importer, the purchaser should ensure to buy a product within its country´s law.

Regarding the import tax, in the case the recipient is not paying, the product will be retained by the customs for around 3 weeks (more or less depending on the country) and will be then sent back to the seller.

Address

As Hugh Inc. is not responsible for lost or stolen items, please write carefully your address and as Hugh Inc. is unable to guarantee the safety of items delivered to PO Boxes or Parcel lockers, physical addresses are preferred.

Conditions of return

All returns must be made within 14 calendar days from when you received the order.
You will be responsible for the return shipping costs.
All products returned must be new, in their original packaging and with no damage.

Shipping your return

You will be responsible for paying the returning shipping fees. Please include your name, address, email address, phone number and the order reference with your returned product. Please inform us via mail at info@hughinc.com that you are returning the product and let us know the tracking information. Please pack the product well to avoid any damages during the shipment.

Ship the returning product to:

HUGH Inc.
704,113-6 Cheongpa-ro Yongsan-gu,
Seoul
S. KOREA

Refunds (If Applicable)

Once you return is received and inspected, we will send you a mail notifying you of the approval or rejection of your refund.
If you are approved, we will contact you to process with the payment.

Please contact us at info@hughinc.com if there are any additional questions.

How can I get a good crema?

The filter you will choose and the grind will have an impact on the crema, please make sure to read “What is the difference between the pressurized and non-pressurized filter?” and “Which grind is the more suitable?”

When you tamper the grind, make sure there are not any bubbles. If you use the tamper from our coffee maker, you would have to put more strength on it (up to 15kg) since it is made out of plastic. You could also purchase an iron tamper on our website so you would need less strength.

Which grind is the more suitable?

It is not recommended to use Extra Find grind (+0.4mm). When you buy the grind, you could directly ask for espresso grind. It is better to use the pressurized filter when using coarse beans.

I am curious about the Tritan durability.

If you are using our product following well the instructions, you do not have to worry about the product durability. Our product structure is quite simple and you can easily disassemble it or change a part. You could find all the spare parts on our website.

How can I order accessories and spare parts?

You could order it directly from our e-shop (hughinc.com).

What is the warranty period of the product?

The warranty period is 6 month after the purchase of the Leverpresso. There is free repair if there is a defect on the product during normal use. If you notice a defect on the product after the warranty period, please send a message at info@hughinc.com.

What is the difference between the pressurized and non-pressurized filter?

With the non-pressurized filter, you could adapt the pressure to get different tastes. However, if you want crema you will have to grind fresh beans yourself before use. Note that the beans have to be roasted less than 4 weeks before use, also do not use ground beans, grind coffee before use it.

When using the pressurized filter, you would have to put less strength for the pressurization. It makes it easier to extract the espresso but it will only give a certain flavor and you will not be able to adapt to your taste. In addition, if you extract too fast or if you use the stand the crema could be bubbly.

If you use a lever machine for the first time, it would be more comfortable and easier to use a pressurized filter. On the other hand, if you used the kind of extraction in the past, you could enjoy the extraction with the non-pressurized filter.

Could I use capsules or pods?

The actual products cannot be used with capsules or pods.

How to replace the O-ring?

Raise up the levers. There are bolts on both side of the levers, unscrew them with a coin. Detach the levers from the top. Slide the 2 clamps outward to release the cylinder. Grab the piston from the top and pull it gently so it detaches from the cylinder. You could release the O-ring from the piston with a screwdriver or using your fingers

See more ...