Shipping Cost : The shipping costs will vary following the weight of the package and the delivery.
Delivery Time : Hugh Inc. ships from South Korea via EMS. The shipping time could be different from the standards below.
- East Asia and Oceania : Around 1 Week
- Europe, America, West Asia : From 10 days to 2 weeks
- Africa : Around 2-3 weeks
In the case the recipient desire to use another shipping method, the recipient would be responsible of the additional fees.
Import Taxes :
If the products are being ordered from outside of South Korea, import taxes and duties may be incurred once the products reach the destination. We, Hugh Inc. are not able to provide the tax amount or the recipient country's custom policy. As the purchaser of the good will also be the importer, the purchaser should ensure to buy the products within it's country's law.
The filter you will choose and the grind will have an impact on the crema, please make sure to read “What is the difference between the pressurized and non-pressurized filter?” and “Which grind is the more suitable?”
When you tamper the grind, make sure there are not any bubbles. If you use the tamper from our coffee maker, you would have to put more strength on it (up to 15kg) since it is made out of plastic. You could also purchase an iron tamper on our website so you would need less strength.
If you are using our product following well the instructions, you do not have to worry about the product durability. Our product structure is quite simple and you can easily disassemble it or change a part. You could find all the spare parts on our website.
You need more water than the actual extract to apply a sufficient pressure on it. As water may remain after the extraction, remove all the remaining water, lower the levers and detach the porta filter before cleaning it.
The warranty period is 6 month after the purchase of the Leverpresso. There is free repair if there is a defect on the product during normal use. If you notice a defect on the product after the warranty period, please send a message at email@example.com.
The delivery time will differ following where you live. If you order from East Asia and Australia it will take from 1 week to 10 days, however if you order from other places it will take around 2 weeks.
The piston’s O-ring should be change after 3~6 months following the utilization rate of the product. There is one O-ring enclosed with the Leverpresso. If you follow well the manual, you will not have to worry about each part durability. If you are already using the Leverpresso for quite a while or if you put too much pressure on the product, you could purchase the spare parts on our website.
With the non-pressurized filter, you could adapt the pressure to get different tastes. However, if you want crema you will have to grind fresh beans yourself before use. Note that the beans have to be roasted less than 4 weeks before use, also do not use ground beans, grind coffee before use it.
When using the pressurized filter, you would have to put less strength for the pressurization. It makes it easier to extract the espresso but it will only give a certain flavor and you will not be able to adapt to your taste. In addition, if you extract too fast or if you use the stand the crema could be bubbly.
If you use a lever machine for the first time, it would be more comfortable and easier to use a pressurized filter. On the other hand, if you used the kind of extraction in the past, you could enjoy the extraction with the non-pressurized filter.
When using the Leverpresso, it is always better to use filtrated water for the taste at first and for the good maintenance of the product. The hard water from the tap could damage and leave some lime scale.