Shipping policy
Shipping Methods & Delivery Times
Orders are usually processed within one business day from confirmation at our fulfillment center in Goyang, South Korea. Estimated delivery times after dispatch:
- Economy — 3–13 business days, depending on destination. Duties and taxes are included — nothing to pay on delivery.
- FedEx Express — 2–5 business days, depending on destination.
※ Customs processing, local carrier handling and public holidays may extend delivery times. The exact delivery estimate and duty treatment for your destination are shown on the shipping option at checkout.
Shipping Regions & Eligibility
HUGH Inc. currently ships to over 200 countries and territories worldwide.
| Continent | Country |
|---|---|
| Africa | Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Chad, Comoros, Congo-Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Cameroon, Réunion, Rwanda, São Tomé&Príncipe, Senegal, Seychelles, Sierra Leone, South Africa, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe |
| Asia | Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mongolia, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Thailand, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam |
| Europe | Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man ,Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania,St. Helena, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom. |
| North America | Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Canada, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, St. Barthélemy, St. Kitts&Nevis, Sint Maarten, United States, British Virgin Islands |
| South America | Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, St. Lucia, St. Martin, St. Vincent&Grenadines, Suriname, Trinidad & Tobago, Turks & Caicos Islands, Uruguay, Venezuela |
| Oceania | Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis & Futuna |
Customs, Duties & Taxes
How import duties and taxes are handled depends on the shipping option you choose. The option name at checkout always tells you which applies.
- Economy — “duties & taxes included”. Delivered Duty Paid (DDP). Import duties and taxes are paid by us and are already included in the shipping rate you pay at checkout. Nothing is collected from you on delivery.
- FedEx Express to the European Union and Norway — “duties & taxes included”. Delivered Duty Paid (DDP). Import VAT and any duties are included in the price and shipping you pay at checkout.
- FedEx Express to all other destinations — “duties & taxes paid on delivery”. Delivered Duty Unpaid (DDU). Import duties, taxes and customs fees are not included and will be collected by your local customs office or carrier upon delivery. These charges are the customer’s responsibility.
We provide all required export documentation and declare the contents accurately. For DDU shipments we cannot control or estimate the amount of duties or fees imposed by your country’s customs authority, so please check your local customs regulations in advance to avoid unexpected charges.
Order Restrictions & Import-Compliance
Some items may be restricted for import into certain countries. In such cases, your order may be delayed, held by customs or cancelled. Examples of restricted items include (but are not limited to): lithium-ion batteries, spray products, steel products depending on local law.
Large orders may also be subject to additional duties or special shipments—please review local rules if you’re placing high-volume orders.
Order Process & Tracking
After your order is shipped, you will receive a tracking number by email. You can also check the shipping status via your account on our website.
If you order multiple items or pre-order items, shipments may be split into multiple packages.
Address & Delivery Responsibility
Please double-check that your shipping address and contact information are accurate before placing your order. While we will make every reasonable effort to ensure safe delivery, we are not responsible for items that are stolen, mis-delivered due to incorrect address, or lost by the carrier.
Returns & Exchanges
Please refer to our Returns & Exchanges page for full details. Note that for international returns due to change of mind, the customer is responsible for any return shipping costs and duties upon return.