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The filter you will choose and the grind will have an impact on the crema, please make sure to read “What is the difference between the pressurized and non-pressurized filter?” and “Which grind is the more suitable?”

When you tamper the grind, make sure there are not any bubbles. If you use the tamper from our coffee maker, you would have to put more strength on it (up to 15kg) since it is made out of plastic. You could also purchase an iron tamper on our website so you would need less strength.

It is not recommended to use Extra Find grind (+0.4mm). When you buy the grind, you could directly ask for espresso grind. It is better to use the pressurized filter when using coarse beans.

If you are using our product following well the instructions, you do not have to worry about the product durability. Our product structure is quite simple and you can easily disassemble it or change a part. You could find all the spare parts on our website.

• Raise up the levers
• There are bolts on both side of the levers, unscrew them with a coin
• Detach the levers from the top
• Slide the 2 clamps outward to release the cylinder
• Grab the piston from the top and pull it gently so it detaches from the cylinder
• You could release the O-ring from the piston with a screwdriver or using your fingers

Disassemble the product and clean the cylinder and the O-ring. If it is still happening after cleaning it, you should replace the O-ring.